General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
Legal notice
Welcome to HerbEllada (“we”, “us”, “our”).
These General Terms and Conditions (“Terms”) govern your use of our website and services.
By accessing our website or making a purchase from HerbEllada, you agree to these terms and conditions.
Please read these carefully.
1. Products
We sell herbs, spices, teas and olive oils online to private customers.
All descriptions, images and prices are provided as accurately as possible.
However, slight variations may occur due to the natural origin of our products.
We reserve the right to change or remove products from our range at any time without prior notice.
2. Orders
All orders are subject to availability and acceptance.
After placing an order, you will receive an order confirmation via email.
We reserve the right to refuse or cancel orders at our sole discretion – especially in cases of pricing errors, lack of availability, or suspected fraudulent activity.
3. Prices and Payment
All prices are quoted in EUR.
Prices include statutory VAT (where applicable), but not shipping costs, which are added at checkout.
Payment is made at the time of ordering via the payment methods we accept (e.g. credit/debit card, PayPal, etc.).
We use secure payment platforms to protect your payment data.
4. Shipping and Delivery
We deliver to the following countries/regions: [please add].
The stated delivery times are for guidance only and are not binding.
Shipping costs and estimated delivery dates are displayed at checkout.
We accept no liability for delays caused by shipping providers, customs, or external factors beyond our control.
5. Returns and Refunds
If you are not satisfied with your purchase, you can request a return or refund within 2 days of receipt.
Products must be returned unopened, unused and in perfect original condition.
The customer bears the return shipping costs, unless the product was faulty or delivered incorrectly.
To request a return or refund, please contact us.
Further details can be found in our Return & Refund Policy.
6. Intellectual Property
All content on this website, including text, images, logos and designs, is the property of HerbEllada or our licensors and is protected by copyright and trademark law.
Content may not be used, reproduced or distributed without our express written consent.
7. Limitation of Liability
We are not liable for indirect, incidental or consequential damages arising from the use of our website or products.
Our maximum liability in connection with a product purchase is limited to the purchase price of the product in question.
8. Applicable Law
These terms and conditions are governed by the laws of Greece, excluding its conflict of laws rules.
The exclusive place of jurisdiction is Salamina, Greece.
9. Changes to the terms and conditions
We may update these Terms and Conditions from time to time.
Changes will be published on our website with the respective effective date.
Continued use of the website constitutes acceptance of the amended terms and conditions.
10. Contact
If you have any questions about these terms and conditions, please contact us:
📧 herbellada@yahoo.com
Return & Refund Policy
At HerbEllada, we place great emphasis on the quality of our herbs, spices, teas, and olive oils.
If you are not satisfied with your purchase, please refer to our policy below.
1. Return policy
Returns are only accepted for unopened, unused and originally packaged products.
You must inform us of your intended return within 48 hours of receiving your order.
To initiate a return, please send an email to herbellada@yahoo.com with your order number and the reason for the return.
2. Return process
Once your return request has been approved, you will receive instructions on how to return the goods.
The customer bears the return shipping costs, unless the product was faulty or delivered incorrectly.
3. Inspection and Reimbursement
A refund will only be issued after receipt and inspection of the returned goods.
If the items meet our return policy, the refund will be issued to the original payment method.
Please allow 5-10 working days for the refund to appear in your account.
4. Items not eligible for exchange
For health and hygiene reasons, opened or used products cannot be returned or refunded.
5. Damaged or incorrect items
Should you receive damaged or incorrect items, please inform us within 48 hours of receipt – with photos and a description of the problem – at herbellada@yahoo.com .
We will arrange for a replacement or refund immediately.
6. Contact
For questions regarding returns or refunds, please contact us:
📧 herbellada@yahoo.com