Terms & Conditions
Our Legal Disclaimer
Welcome to HerbEllada ("we," "our," "us").
These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from HerbEllada, you agree to be bound by these Terms.
Please read them carefully.
1. Products
We sell herbs, spices, teas, and olive oils online to individual customers.
All descriptions, images, and prices are provided as accurately as possible. However, minor variations may occur due to the natural origin of our products.
We reserve the right to modify or discontinue any product at any time without notice.
2. Orders
All orders are subject to availability and acceptance.
Once you place an order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel any order at our discretion, including errors in pricing, product availability, or suspected fraudulent activity.
3. Pricing and Payment
All prices are listed in EUR.
Prices include VAT where applicable but exclude shipping costs, which are added during checkout.
Payment must be made at the time of order using our accepted payment methods (e.g., credit/debit card, PayPal, etc.).
We use secure payment gateways to protect your payment information.
4. Shipping and Delivery
We ship to [insert shipping countries/regions].
Estimated delivery times are provided for convenience and are not guaranteed.
Shipping fees and estimated delivery dates are displayed at checkout.
We are not responsible for delays caused by carriers, customs, or external factors beyond our control.
5. Returns and Refunds
If you are not satisfied with your purchase, you may request a return or refund within 2 days of receipt.
Products must be returned unopened, unused, and in their original condition.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
To request a return or refund, please contact us.
For full details, please see our Returns Policy.
6. Intellectual Property
All content on this site, including text, images, logos, and designs, is the property of HerbEllada or our licensors and is protected by copyright and trademark laws.
You may not use, reproduce, or distribute any content without our express written permission.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability for any claim related to a product purchased through our website is limited to the purchase price of that product.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of Greece, without regard to its conflict of law provisions.
Any disputes will be handled exclusively in the courts of Salamina.
9. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website with the updated effective date. Your continued use of our website and services after changes are posted constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms, please contact us
Returns & Refund Policy
At HerbEllada, we take pride in the quality of our herbs, spices, teas, and olive oils.
If you are not satisfied with your purchase, please review our Returns & Refund Policy below.
1. Return Conditions
We accept returns only for items that are unopened, unused, and in their original condition and packaging.
You must notify us of your intent to return a product within 48 hours of receiving your order.
To initiate a return, please contact us at [insert email address] with your order number and reason for return.
2. Return Process
Once your return request is approved, we will provide instructions for returning the goods.
Return shipping costs are the responsibility of the customer, except in cases where the product was incorrect or defective.
3. Inspection and Refund
Refunds will be issued only after we receive and inspect the returned goods.
If the returned items meet our return conditions, a refund will be processed to your original method of payment.
Please allow [insert time frame, e.g., 5–10 business days] for the refund to appear on your statement after approval.
4. Non-Returnable Items
Due to health and safety regulations, opened or used products cannot be returned or refunded.
5. Damaged or Incorrect Items
If you receive damaged or incorrect items, please notify us within 48 hours with photographs and a description of the issue at [insert email address]. We will arrange a replacement or refund as appropriate.
6. Contact Us
For any questions about your return or refund, please contact us